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10.07.25 Responding to Participant Grievances


Description
This online webinar will take place through Zoom. Please complete registration by selecting "register for webinar" below and following all steps to finish registering through Zoom.

We are offering 1.5 CEU credits for this course ($15 for CoC members and $22.50 for non-CoC members). If you would like to receive CEUs, email Savannah King at sking@allchicago.org.

Description: Effectively addressing participant grievances is essential for ensuring quality services in housing and supportive service programs. This training will equip staff with the knowledge and skills to navigate the grievance process with professionalism and empathy. Participants will learn about HUD and Chicago Continuum of Care expectations related to grievances and will review a step-by-step process for responding to and documenting grievances and appeals. Attendees will practice responding to challenging situations and will identify staff self-care strategies to help manage the stress that can accompany grievance resolution. Case managers and other direct service staff, supervisors, and program directors are encouraged to attend.


Intended Audience: Case Managers and other direct service staff, Supervisors, Program Directors.


Presenter: Laura Bass, Director of Coordinated Entry at All Chicago

Date: 10/07/2025 CEUs Available: No Time of training: 10:00-11:30am Training Format: Live Webinar

Content
  • Register for Webinar
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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