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Direct Service and Best Practices → Housing and Homelessness

Responding to Participant Grievances 10.07.25


Description
This is a recording of a webinar that took place on October 7, 2025. Please note that the recording for this training is broken up into two parts.

Description: Effectively addressing participant grievances is essential for ensuring quality services in housing and supportive service programs. This training will equip staff with the knowledge and skills to navigate the grievance process with professionalism and empathy. Participants will learn about HUD and Chicago Continuum of Care expectations related to grievances and will review a step-by-step process for responding to and documenting grievances and appeals. Attendees will practice responding to challenging situations and will identify staff self-care strategies to help manage the stress that can accompany grievance resolution. Case managers and other direct service staff, supervisors, and program directors are encouraged to attend.


Intended Audience: Case Managers and other direct service staff, Supervisors, Program Directors.


Presenter: Laura Bass, Director of Coordinated Entry at All Chicago

Date: 10/07/2025 CEUs Available: No Time of training: Training Format: Recorded Webinar

Content
  • Responding to Participant Grievances - part 1 recording
  • Responding to Participant Grievances - part 2 recording
  • Feedback Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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