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Crisis Intervention & De-Escalation

Welcome to the CoC Foundation Menu Training Series!


This training series is composed of a menu of lessons in a series covering topics as part of the onboarding process to support you in your organization's role.

All course development was a peer-led effort; a team of subject matter experts created this training to address the need for onboarding new employees on these essential topics.

This training is for onboarding or acting as a refresher to introduce new or current staff to key concepts, develop or refine skills.

All lessons are self-paced, which means participants can take the time they need and set their schedule instead of working within a developed structure for them; this means no set time and a deadline to complete course materials so that you can access the materials at any time.

Presenter: Sierra Petersen, Training Coordinator, NAMI Chicago

We are experts, advocates, and leaders, standing by our community. Since 1979, NAMI Chicago has fought for families and individuals impacted by mental health conditions. We promote community wellness, break down barriers to mental health care, and provide support and expertise for families, professionals, and individuals in Chicago and beyond.

Mental health affects everyone, no matter who they are or where they are from. That's why NAMI Chicago is committed to showing up for everyone in our community—whether it’s Chicago’s first responders, students, school staff, a person on the other end of the phone, or in the community, meeting individuals where they are.


ABOUT THIS MODULE: CoC Foundation Training Series: Crisis Intervention & De-Escalation

Upon completion of this training module, participants will be able to:

• NAMI Chicago Overview
• Mental Health Awareness
• Crisis Intervention and De-escalation Skills

Upon Completion: A completion certificate can be viewed by selecting "My certifications" from the list to download. Please consider downloading as a PDF.

Total Time to Complete Module: 2 hours and 30 minutes

Training Format: Self-Paced Course

  • NAMI-Mental Health Awareness: Warning Signs- Time 1h:49m:56s
  • NAMI Recorded Presentation Review Questions
  • Crisis Intervention Tips
  • Crisis Intervention
  • Crisis Management Review Questions
  • Conflict De-Escalation Techniques- Time 5m:30s
  • De-escalation Tips In Light Of Coronavirus Anxiety Infographic
  • De-escalation Tips for Stressful Situations
  • How to Set Limits
  • End of Course Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever